Reference

How i44 Operates and What Applies to You

Using i44 — whether through your browser or mobile on bKash, Nagad, or Rocket — means these terms apply to your account and activity. Access and eligibility depend on your local law and the region you are in.

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i44 How i44 Operates and What Applies to You
ACCOUNT AND DATA STANDARDS

How We Handle Your Account Data and Security

Your account data is held under strict access controls. We collect only what is needed to operate your account, verify wallet transactions, and meet our policy obligations. Here is how each area works in practice.

Data Retention

Account and transaction records are kept for the period required by our policy obligations. You can request a summary of what we hold by contacting support with your account ID.

Cookie Use

We use cookies to keep your session active across mobile and desktop, remember your wallet preference, and measure how the lobby performs. You can manage cookie settings from your browser.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, lock your account immediately from the security settings page.

Data Change Requests

To update or correct personal data tied to your account, contact support via live chat or email. Wallet details linked to bKash, Nagad, or Rocket require identity verification before any change is processed.

LEGAL CONTACT PATHS

Reach Us on Policy or Account Questions

If you have a question about how these terms apply to your account, or you need to raise a dispute or request a policy review, our support team handles legal and account queries directly. Reach out through any of the channels below and include your account reference for faster handling.

Live Chat Open the chat window from your account dashboard. Legal and account queries are routed to the right team. Available during standard support hours.
Email Support Send your query with your account ID to our support address. Policy and eligibility questions are handled by a dedicated review team.
Help Centre The Help Centre covers common policy questions, account terms, and wallet rules. Search by topic or browse the legal section directly.

Common Questions About Legal Terms and Your Account

These are the questions we hear most often about how our terms work, what your rights are, and how to act on them.

Access depends on your local law and eligible region. You are responsible for confirming that online gaming is permitted where you are before opening or using an account.

Contact support via live chat or email with your account ID. We will confirm what data is held and provide a summary in line with our retention policy.

Wallet details are retained for the period required by our policy, then removed. Any pending balance is returned to the verified wallet before closure is finalised.

We update terms when needed and show the effective date at the top of this page. Continuing to use your account after that date means you accept the revised version.

Raise a dispute through live chat or email, including your account ID and the transaction reference. Our review team handles policy disputes separately from general support queries.

Accounts may be suspended if eligibility conditions are not met or a security flag is raised. Contact support with your account ID to request a formal review and find out the next step.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.